Shipping & Delivery
This Shipping & Delivery Policy outlines the terms and conditions governing the dispatch and transit of products purchased from www.towelbartidy.com, operated by DEAR HEART LIMITED. By placing an order on our website, you agree to the terms set forth below.
- Order Processing
Orders are processed at our facility in New Zealand. Our standard processing time is 1 to 3 business days following payment confirmation. During this period, we prepare your items for dispatch. Please note that “business days” refer to Monday through Friday, excluding public holidays observed in New Zealand. - Shipping Origin
All orders are dispatched directly from our registered corporate facility:
7 Harcourt Street, Belleknowes, Dunedin 9011, New Zealand
- Transit Times and Logistics Partners
We utilize international priority courier services, including DHL, FedEx, and UPS, to facilitate the movement of goods to our customers in Europe.
Estimated Transit Time: Following dispatch, the estimated delivery timeframe is 5 to 10 business days.
Logistics Transparency: To ensure you remain informed, we provide automated tracking notifications to the email address provided at checkout. These updates are triggered at key logistical milestones, including dispatch from our facility, arrival at courier transit hubs, and arrival at the local destination for final delivery.
While we strive to adhere to these timeframes, please acknowledge that transit durations are estimates provided by our logistics partners and may be subject to variables outside of our immediate control, such as customs clearance processes or regional carrier delays.
- Delivery Delays and Investigations
In the event that a shipment significantly exceeds the estimated delivery timeframe, DEAR HEART LIMITED will initiate a formal inquiry with the relevant courier partner.
Upon the conclusion of our investigation with the courier, we will determine the appropriate resolution based on the findings. This may include, at our discretion, a full refund for the order or a replacement shipment. We reserve the right to verify the status of the parcel with the carrier before taking corrective action.
- Customs, Duties, and Taxes
We are committed to providing a seamless delivery experience for our customers in Europe. To achieve this, DEAR HEART LIMITED utilizes a Delivered Duty Paid (DDP) shipping model for all orders destined for European countries.
Inclusive Pricing: For orders dispatched to European destinations, the final purchase price paid at checkout is inclusive of applicable import duties and customs taxes. We manage the customs clearance process and settle these charges directly with the relevant authorities or our logistics partners on your behalf.
Customer Responsibility: By utilizing this model, you are not required to pay additional customs duties or import taxes upon the arrival of your package.
Compliance: Please note that while we facilitate the prepayment of duties, your order must still comply with all local import regulations. Should there be any issues arising from prohibited items or local regulatory restrictions specific to your region, the customer remains responsible for resolving such matters with their local customs authority.
Disclaimer: While we utilize DDP services to minimize administrative burdens for our customers, we are not responsible for delays caused by customs inspections, administrative holds, or logistical disruptions initiated by government agencies, which remain outside our operational control.
- Delivery Address Accuracy
It is the customer’s responsibility to provide accurate and complete delivery information at the time of checkout. DEAR HEART LIMITED is not liable for failed deliveries resulting from incomplete or incorrect addresses provided by the customer. Should a shipment be returned to our facility due to an incorrect address, any redelivery costs will be the responsibility of the customer. - Contact Information
For inquiries regarding the status of your order or logistical concerns, please contact our support team:
Company: DEAR HEART LIMITED
Email: hanging@towelbartidy.com
Phone: +64 273071251
Address: 7 Harcourt Street, Belleknowes, Dunedin 9011, New ZealandThis Shipping & Delivery Policy outlines the terms and conditions governing the dispatch and transit of products purchased from www.towelbartidy.com, operated by DEAR HEART LIMITED. By placing an order on our website, you agree to the terms set forth below.
- Order Processing
Orders are processed at our facility in New Zealand. Our standard processing time is 1 to 3 business days following payment confirmation. During this period, we prepare your items for dispatch. Please note that “business days” refer to Monday through Friday, excluding public holidays observed in New Zealand. - Shipping Origin
All orders are dispatched directly from our registered corporate facility:
7 Harcourt Street, Belleknowes, Dunedin 9011, New Zealand
- Transit Times and Logistics Partners
We utilize international priority courier services, including DHL, FedEx, and UPS, to facilitate the movement of goods to our customers in Europe.
Estimated Transit Time: Following dispatch, the estimated delivery timeframe is 5 to 10 business days.
Logistics Transparency: To ensure you remain informed, we provide automated tracking notifications to the email address provided at checkout. These updates are triggered at key logistical milestones, including dispatch from our facility, arrival at courier transit hubs, and arrival at the local destination for final delivery.
While we strive to adhere to these timeframes, please acknowledge that transit durations are estimates provided by our logistics partners and may be subject to variables outside of our immediate control, such as customs clearance processes or regional carrier delays.
- Delivery Delays and Investigations
In the event that a shipment significantly exceeds the estimated delivery timeframe, DEAR HEART LIMITED will initiate a formal inquiry with the relevant courier partner.
Upon the conclusion of our investigation with the courier, we will determine the appropriate resolution based on the findings. This may include, at our discretion, a full refund for the order or a replacement shipment. We reserve the right to verify the status of the parcel with the carrier before taking corrective action.
- Customs, Duties, and Taxes
We are committed to providing a seamless delivery experience for our customers in Europe. To achieve this, DEAR HEART LIMITED utilizes a Delivered Duty Paid (DDP) shipping model for all orders destined for European countries.
Inclusive Pricing: For orders dispatched to European destinations, the final purchase price paid at checkout is inclusive of applicable import duties and customs taxes. We manage the customs clearance process and settle these charges directly with the relevant authorities or our logistics partners on your behalf.
Customer Responsibility: By utilizing this model, you are not required to pay additional customs duties or import taxes upon the arrival of your package.
Compliance: Please note that while we facilitate the prepayment of duties, your order must still comply with all local import regulations. Should there be any issues arising from prohibited items or local regulatory restrictions specific to your region, the customer remains responsible for resolving such matters with their local customs authority.
Disclaimer: While we utilize DDP services to minimize administrative burdens for our customers, we are not responsible for delays caused by customs inspections, administrative holds, or logistical disruptions initiated by government agencies, which remain outside our operational control.
- Delivery Address Accuracy
It is the customer’s responsibility to provide accurate and complete delivery information at the time of checkout. DEAR HEART LIMITED is not liable for failed deliveries resulting from incomplete or incorrect addresses provided by the customer. Should a shipment be returned to our facility due to an incorrect address, any redelivery costs will be the responsibility of the customer. - Contact Information
For inquiries regarding the status of your order or logistical concerns, please contact our support team:
Company: DEAR HEART LIMITED
Email: hanging@towelbartidy.com
Phone: +64 273071251
Address: 7 Harcourt Street, Belleknowes, Dunedin 9011, New ZealandThis Shipping & Delivery Policy outlines the terms and conditions governing the dispatch and transit of products purchased from www.towelbartidy.com, operated by DEAR HEART LIMITED. By placing an order on our website, you agree to the terms set forth below.
- Order Processing
Orders are processed at our facility in New Zealand. Our standard processing time is 1 to 3 business days following payment confirmation. During this period, we prepare your items for dispatch. Please note that “business days” refer to Monday through Friday, excluding public holidays observed in New Zealand. - Shipping Origin
All orders are dispatched directly from our registered corporate facility:
7 Harcourt Street, Belleknowes, Dunedin 9011, New Zealand
- Transit Times and Logistics Partners
We utilize international priority courier services, including DHL, FedEx, and UPS, to facilitate the movement of goods to our customers in Europe.
Estimated Transit Time: Following dispatch, the estimated delivery timeframe is 5 to 10 business days.
Logistics Transparency: To ensure you remain informed, we provide automated tracking notifications to the email address provided at checkout. These updates are triggered at key logistical milestones, including dispatch from our facility, arrival at courier transit hubs, and arrival at the local destination for final delivery.
While we strive to adhere to these timeframes, please acknowledge that transit durations are estimates provided by our logistics partners and may be subject to variables outside of our immediate control, such as customs clearance processes or regional carrier delays.
- Delivery Delays and Investigations
In the event that a shipment significantly exceeds the estimated delivery timeframe, DEAR HEART LIMITED will initiate a formal inquiry with the relevant courier partner.
Upon the conclusion of our investigation with the courier, we will determine the appropriate resolution based on the findings. This may include, at our discretion, a full refund for the order or a replacement shipment. We reserve the right to verify the status of the parcel with the carrier before taking corrective action.
- Customs, Duties, and Taxes
We are committed to providing a seamless delivery experience for our customers in Europe. To achieve this, DEAR HEART LIMITED utilizes a Delivered Duty Paid (DDP) shipping model for all orders destined for European countries.
Inclusive Pricing: For orders dispatched to European destinations, the final purchase price paid at checkout is inclusive of applicable import duties and customs taxes. We manage the customs clearance process and settle these charges directly with the relevant authorities or our logistics partners on your behalf.
Customer Responsibility: By utilizing this model, you are not required to pay additional customs duties or import taxes upon the arrival of your package.
Compliance: Please note that while we facilitate the prepayment of duties, your order must still comply with all local import regulations. Should there be any issues arising from prohibited items or local regulatory restrictions specific to your region, the customer remains responsible for resolving such matters with their local customs authority.
Disclaimer: While we utilize DDP services to minimize administrative burdens for our customers, we are not responsible for delays caused by customs inspections, administrative holds, or logistical disruptions initiated by government agencies, which remain outside our operational control.
- Delivery Address Accuracy
It is the customer’s responsibility to provide accurate and complete delivery information at the time of checkout. DEAR HEART LIMITED is not liable for failed deliveries resulting from incomplete or incorrect addresses provided by the customer. Should a shipment be returned to our facility due to an incorrect address, any redelivery costs will be the responsibility of the customer. - Contact Information
For inquiries regarding the status of your order or logistical concerns, please contact our support team:
Company: DEAR HEART LIMITED
Email: hanging@towelbartidy.com
Phone: +64 273071251
Address: 7 Harcourt Street, Belleknowes, Dunedin 9011, New ZealandThis Shipping & Delivery Policy outlines the terms and conditions governing the dispatch and transit of products purchased from www.towelbartidy.com, operated by DEAR HEART LIMITED. By placing an order on our website, you agree to the terms set forth below.
- Order Processing
Orders are processed at our facility in New Zealand. Our standard processing time is 1 to 3 business days following payment confirmation. During this period, we prepare your items for dispatch. Please note that “business days” refer to Monday through Friday, excluding public holidays observed in New Zealand. - Shipping Origin
All orders are dispatched directly from our registered corporate facility:
7 Harcourt Street, Belleknowes, Dunedin 9011, New Zealand
- Transit Times and Logistics Partners
We utilize international priority courier services, including DHL, FedEx, and UPS, to facilitate the movement of goods to our customers in Europe.
Estimated Transit Time: Following dispatch, the estimated delivery timeframe is 5 to 10 business days.
Logistics Transparency: To ensure you remain informed, we provide automated tracking notifications to the email address provided at checkout. These updates are triggered at key logistical milestones, including dispatch from our facility, arrival at courier transit hubs, and arrival at the local destination for final delivery.
While we strive to adhere to these timeframes, please acknowledge that transit durations are estimates provided by our logistics partners and may be subject to variables outside of our immediate control, such as customs clearance processes or regional carrier delays.
- Delivery Delays and Investigations
In the event that a shipment significantly exceeds the estimated delivery timeframe, DEAR HEART LIMITED will initiate a formal inquiry with the relevant courier partner.
Upon the conclusion of our investigation with the courier, we will determine the appropriate resolution based on the findings. This may include, at our discretion, a full refund for the order or a replacement shipment. We reserve the right to verify the status of the parcel with the carrier before taking corrective action.
- Customs, Duties, and Taxes
We are committed to providing a seamless delivery experience for our customers in Europe. To achieve this, DEAR HEART LIMITED utilizes a Delivered Duty Paid (DDP) shipping model for all orders destined for European countries.
Inclusive Pricing: For orders dispatched to European destinations, the final purchase price paid at checkout is inclusive of applicable import duties and customs taxes. We manage the customs clearance process and settle these charges directly with the relevant authorities or our logistics partners on your behalf.
Customer Responsibility: By utilizing this model, you are not required to pay additional customs duties or import taxes upon the arrival of your package.
Compliance: Please note that while we facilitate the prepayment of duties, your order must still comply with all local import regulations. Should there be any issues arising from prohibited items or local regulatory restrictions specific to your region, the customer remains responsible for resolving such matters with their local customs authority.
Disclaimer: While we utilize DDP services to minimize administrative burdens for our customers, we are not responsible for delays caused by customs inspections, administrative holds, or logistical disruptions initiated by government agencies, which remain outside our operational control.
- Delivery Address Accuracy
It is the customer’s responsibility to provide accurate and complete delivery information at the time of checkout. DEAR HEART LIMITED is not liable for failed deliveries resulting from incomplete or incorrect addresses provided by the customer. Should a shipment be returned to our facility due to an incorrect address, any redelivery costs will be the responsibility of the customer. - Contact Information
For inquiries regarding the status of your order or logistical concerns, please contact our support team:
Company: DEAR HEART LIMITED
Email: hanging@towelbartidy.com
Phone: +64 273071251
Address: 7 Harcourt Street, Belleknowes, Dunedin 9011, New Zealand