Privacy Policy
This Privacy Policy describes how www.towelbartidy.com (“we,” “us,” or “our”) collects, uses, and discloses your information when you visit, use our services, or make a purchase from our website.
As a data controller, www.towelbartidy.com is responsible for the collection and processing of your personal information in accordance with applicable data protection laws, including the New Zealand Privacy Act 2020 and the European Union General Data Protection Regulation (GDPR).
- Information We Collect
We collect information directly from you when you interact with our website. The information collected includes:
Order Information: Your name, billing address, shipping address, payment information (processed via Stripe), email address, and phone number.
Device Information: Your IP address, web browser version, time zone, cookies installed on your device, and information about the individual web pages or products you view.
- How We Use Your Personal Information
We use the collected information to fulfill orders placed through our website, including processing your payment information and arranging for shipping. We operate a direct-to-consumer (DTC) model, managing our own inventory to ensure quality control and timely fulfillment. Additionally, we use this information to:
Communicate with you regarding your order status.
Screen our orders for potential risk or fraud.
Improve and optimize our website experience.
Provide you with valid tracking information for all dispatched orders.
- Data Sharing and Payment Processing
To facilitate secure transactions, we utilize Stripe as our payment processor. Stripe processes your payment data in accordance with their own privacy policies. We do not store your complete credit card information on our servers.
We may share your personal information with third-party service providers (such as logistics partners) only to the extent necessary to perform our obligations to you. We do not engage in dropshipping; all products are dispatched directly from our registered corporate facilities. We may also share your information to comply with applicable laws and regulations.
- Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected. Order information is maintained for a minimum of seven (7) years to ensure compliance with financial record-keeping obligations. Marketing data is retained until you choose to unsubscribe. - Your Rights
If you are a resident of the European Union, you have the right to access, correct, update, or delete your personal information. We commit to responding to such requests within 30 days. Please contact us through the details below. Your information may be transferred outside of Europe to New Zealand, in compliance with adequacy standards. - Security
We implement organizational and technical measures to protect your personal information against unauthorized access, loss, or misuse. While we strive to maintain robust security, please be advised that no method of transmission over the internet is entirely invulnerable. - Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. - Contact Us
For more information, or if you have questions or complaints, please contact us:
Address: Karen Haig, 7 Harcourt Street, Belleknowes, Dunedin 9011, New Zealand
Email: hanging@towelbartidy.com