Contact Us

At Towelbartidy, we value clear and professional communication with our customers. Should you have any inquiries regarding our products or your order, please refer to the contact details provided below.

Contact Information
For all customer service inquiries, please utilize the following official contact channels:

Company Name: DEAR HEART LIMITED

Customer Service Email: hanging@towelbartidy.com

Telephone: +64 273071251

Registered Office Address: Karen Haig, 7 Harcourt Street, Belleknowes, Dunedin 9011, New Zealand

Operating Hours and Response Procedures
Our customer support team is dedicated to assisting you with your queries. To ensure we provide comprehensive and accurate responses, please note our communication standards:

Inquiry Submission: We kindly request that all inquiries be directed to the email address provided above. This allows our team to track your request effectively and ensures that no inquiry is overlooked.

Response Time: Our support team operates throughout the week. We endeavor to respond to all inquiries as promptly as possible. Under normal operational circumstances, you can expect a reply within 24 hours.

After-Hours Support: We encourage customers to leave a detailed message, including your order number and a clear description of your inquiry, if you contact us outside of our standard operational windows or if our team is currently assisting other customers. Please be assured that all messages are logged in the order they are received, and we will prioritize your request as soon as a representative becomes available.

Communication Policy
To maintain professional standards and ensure the efficiency of our support services, we request that all correspondence remains professional and relates specifically to your interaction with Towelbartidy. We reserve the right to prioritize inquiries based on order status and the nature of the request.

By contacting us through the provided channels, you acknowledge that our support team will act in accordance with the internal operational policies . We appreciate your patience and cooperation in allowing our team the necessary time to investigate and provide meaningful assistance regarding your specific case.